F.A.Q.
What is Fantatti 18K Gold Plated Jewelry?
FANTATTI provides hand-finished modern jewelry made from the best quality raw materials, including natural Brazilian stones, CZs and crystals. The 18K Gold, Rhodium and Silver used in our jewelry are genuine precious metals. FANTATTI 18K Gold Layered Jewelry is made through a modern manufacturing process where the jewelry is created with 8 layers of different materials, including base metals, 3 thick layers of 18K Gold and a special coating. All the materials used are genuine and of high quality, which makes our jewelry stand out from our competitors.
What is the warranty that Fantatti offers offers for their products?
FANTATTI guarantee all products against manufacturing and workmanship defects under normal use for a period of one year from the date of the original purchase. During the warranty period, if any defect arises in the product, FANTATTI will replace the product or generate a credit of the amount paid by the customer.
How to return damaged items under the warranty period?
In order to return your damaged items, please contact one of our sales representatives at +1 (305)433-5707 to get further instructions.
Do you accept exhanges or returns?
FANTATTI does not accept exchange or returns, unless the product is damaged and is in compliance with our warranty policy.
What are the exclusions and limitations for the Fantatti warranty?
FANTATTI does not accept exchange or returns, unless the product is damaged and is in compliance with our warranty policy. Our limited warranty covers products made exclusively by FANTATTI and does not apply to damages caused by misuse, abuse or accident. In order to maintain the beauty of your FANTATTI Jewelry, avoid wearing them when going to the pool or to beach, since the chlorine and the salt water can damage the appearance of gold layered jewelry. Also avoid exposing the jewelry to harsh chemicals, such as polish cloth, lotions, perfumes, alcohol, detergent, etc. If something happens to one of the pieces, dont try to fix it yourself, and instead contact one of our representatives at +1 (305)433-5707 and they will help to repair any problem you may encounter. Failure to follow these instructions may compromise your FANTATTI warranty.
How to take care and clean your Fantatti jewelry?
FANTATTI recommends customers to remove the jewelry before doing physical activities, sports, working in construction and cleaning, which may compromise the finishing of their jewelry. Exposure to harsh chemicals and high temperatures may result in opaqueness and damage of the products. In order to clean our products, use water and a small amount of neutral soap with the help of a soft toothbrush. You can soak the piece into the mix of water and soap for 5-10 minutes and wash the piece with running water. It is also important to dry the piece afterwards using a hair dryer and paper towel, in order to make sure that the piece is totally dry before using or storing it. Tumbler or other polishing methods should not be used and will void the warranty in case they compromise your jewelry. If you have any questions, contact one of our representatives at +1 (305)433-5707.
How to store the Fantatti Jewelry?
We recommend storing all FANTATTI jewelry in individual pouches or jewelry boxes, keeping it away from the sunlight, heat and humidity when being stored. Do not keep your jewelry in the bathroom and never store it along with other products such as rubber bands, coins and keys, which may oxidize or scratch your pieces.
How can I place an order?
To place an order from FANTATTI, register on our website and a FANTATTI sales representative will contact you within the next business day. We will provide you with a username and password, so you can login to our website, see prices and place your orders online. You can also give us a call at +1 (305)433-5707 and request a FREE catalog to be delivered to your address.
What is Fantatti minimum order?
The minimum purchase for a single order is US$200.00.
Can I make my orders by phone?
We welcome our customers to call us and to place their orders by phone. You can call us at +1 (305)433-5707 from Monday-Friday (9:00am-5:30pm) EST, Miami FL. You can also send a message to our WhatsApp: +1 (754) 265-6404.
Which payment methods does Fantatti accept?
We accept payments made with Credit/Debit Card, Western Union/Money Gram, Wire Transfers, PayPal and COD (Collect on Delivery).
Does Fantatti ship anywhere in the world?
FANTATTI ships to any country in the world, except those subject to USA sanctions
Can I visit your Fantatti office to make my purchases?
We encourage our customers to visit us at our office to make their purchases and to get to know our company.
Does Fantatti offers discounts for high value orders?
FANTATTI is pleased to meet large buyers and wholesalers and we can offer special discounts for high value orders. Please call us at +1 (305)433-5707 and speak to one of our sales representatives for more details.